How can I reset my password?

I have forgotten my password so cannot sign into my Player Account.

If you have forgotten your password or are unable to log in to your account, you can reset it with these instructions:

1. Enter your email address in the ‘Log In’ section and then click the 'Forgotten Password' button in the password field.
2. You will automatically receive an email that gives you a link to reset your password.

We advise that you change your password on a regular basis for security reasons. 

To do this, please:

• Sign in and choose 'My Account' from the options on the drop-down menu.
• Click Edit on the "Account details" section and you can then fill in the password fields. 

If you continue to have a problem signing into your player account, please contact us via chat. 

Do not open a new account as this is against the Terms and Conditions of the site.

I have a Player Account but my e-mail address is not recognised.

Please contact us to check the registered e-mail on your Player Account. It might be a typo or linked to a different e-mail address. 

For support, use the Chat for immediate assistance.