Complaints Procedure

If a Player has a complaint or query regarding a transaction, details should be emailed to [email protected].

Lottoland will apply its best endeavours to resolve matters promptly. If a dispute arises regarding Lottoland's liability to pay alleged winnings and it cannot be resolved, it may be referred to the Western Cape Gambling and Racing Board via email at [email protected] or mail to the Chief Executive Officer, Western Cape Gambling and Racing Board, P O Box 8175, ROGGEBAAI, 8012, South Africa.

Any decision by the WCGRB is final and binding and may be entered as a judgment in a competent court. The Board will conduct an investigation and communicate the outcome.