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What do I do, if I get disconnected from a game?

Should you ever experience a disconnection in your game, you may need to restart or reload the game. It will attempt to resume from where you left off if possible.

For troubleshooting, you may also try clearing your browser's cache and cookies or switching devices if possible. If issues persist, contact us with the following information:

1. Game Name

2. Provider

3. Time and Date of Issue (try to be as exact as possible)

4. Round ID (To retrieve your Round ID, check "Game History" within the game)

5. Desktop/Mobile

6. Brief description of the issue.

Each spin is independent and the outcome of the spin is already determined when you click bet. This means that if you disconnect it will return you to where you left off.

 

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Lottoland South Africa (Pty) Ltd. (Reg No: 2017 / 270162 / 07) is a licensed bookmaker with the Western Cape Gambling and Racing Board, under bookmaker license number 10185705. Manufacturers license number 10185706. Original licenses issued on 07/11/2017.

LOTTOLAND SUPPORTS RESPONSIBLE BETTING. No person under the age of 18 years permitted to gamble. Lottoland South Africa is licenced by the Western Cape Gambling and Racing Board. National Responsible Gambling Programme toll free counselling line 0800 006 008 or WHATSAPP HELP to 076 675 0710. Winners know when to stop.

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